With the first successful implementation at The Bank of East Asia (OTC:)
HONG KONG, December 18, 2024 /PRNewswire/ — HKT (SEHK: 6823) and LeapXpert today announced a collaboration to provide secure and regulatory-compliant digital communication solutions for businesses, especially financial institutions, with the first implementation by The Bank of East Asia, Limited (“BEA”).
Leveraging HKT’s robust fixed and mobile network infrastructure and systems integration expertise, along with LeapXpert’s expertise in providing end-to-end communications compliance solutions, this collaboration enables businesses to communicate with their customers using the preferred channels, including social media platforms such as WhatsApp, WeChat and more, while maintaining regulatory compliance requirements. It also eliminates the need for company employees to switch between multiple messaging apps.
While regulatory requirements require record-keeping for communications across multiple channels, including messaging apps, LeapXpert’s Digital Communications Governance and Archiving (DCGA) solutions ensure communications are governed and meet strict regulatory requirements. It also facilitates archiving and monitoring of exchanged information to prevent the sharing of sensitive data and protect the platform from viruses or malware attacks through file transfer.
Steve NgGeneral Director of Commercial GroupHong Kongsaid: “Amid an increasingly strict regulatory environment, it is more important than ever for businesses to safeguard the security of their interactions while ensuring customer convenience. We are pleased to collaborate with LeapXpert to provide digital communication solutions that comply with regulations to businesses. As a trusted Partner for businesses, we are dedicated to providing them with solutions that offer high levels of security and data protection while improving customer experience.”
BEA, a Hong KongThe HKT-based financial services group has deployed the LeapXpert communications platform, supported by HKT’s connectivity infrastructure, as the dedicated enterprise messaging solution for employees to communicate with customers. It allows customers to continue enjoying their favorite native messaging applications, in this case WhatsApp and WeChat.
Stephen LeungGroup Chief Information Officer, CEO and Head of BEA’s Technology and Productivity Division, said: “We are excited to adopt LeapXpert’s communication solution through HKT’s infrastructure. The solution enables a secure and centralized platform to carry out real-time communications with customers, improving our interaction capabilities while keeping control compliance requirements. This collaboration contributes to BEA’s vision of Being a preferred and trusted banking partner for our customers.”
Avi (JO:) BrownCo-founder and CBO of LeapXpertsaid: “HKT’s collaboration with LeapXpert exemplifies how businesses can enhance their offerings by integrating our advanced communications solutions. By integrating our platform with HKT’s services, we create a unique market differentiator that delivers significant value to enterprise customers. Together with HKT, we offer cutting-edge Communication Solutions that meet the precise needs of modern and responsible business communication with a single identity.”
About HKT
HKT is a technology, media and telecommunications leader with more than 150 years of history in Hong Kong. As a true city 5G provider, HKT connects businesses and people locally and globally. Our end-to-end business solutions make us the market-leading digital transformation partner of choice for businesses, while our comprehensive connectivity and smart living offerings enrich people’s lives and meet their diverse needs for work, entertainment, education, well-being, and even a sustainable, low-carbon lifestyle. Together with our digital companies that support the development of the digital economy and help connect Hong Kong To the world as an international financial center, HKT strives to contribute to the development of smart cities and help our community advance technology.
For more information, visit www.hkt.com.
LinkedIn: linkedin.com/company/hkt
About LeapXpert
LeapXpert, the pioneer in responsible business communication, provides businesses with peace of mind through governed communication solutions. The LeapXpert communications platform enables governed, compliant, and secure communication between enterprise employees and their customers across consumer messaging channels, while leveraging communication intelligence to improve employee productivity and decision-making. front-office. LeapXpert, a Gartner (NYSE:) Cool Vendor, is headquartered in New Yorkwith offices in London, Tel-Avivand Asia. Hundreds of enterprise customers, with hundreds of thousands of users in more than 45 countries, depend on LeapXpert daily for digital communications governance. For more information, visit www.leapxpert.com.
Issued by HKT LIMITED.
HKT LIMITED is a company incorporated in Cayman Islands with limited liability.
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